Most asked Questions
We are now open 7 days a week!
Monday thru Saturday: 10 am - 8 pm Sunday: 12 pm - 5 pm
We are closed for most major holidays. You can check our social media pages and Google listings for the most up to date hours.
You know it! Check out the most current information under the 'Experiences' tab on the home page. Or email info@essentiallyaqua.com to schedule a private class.
YES!
Custom orders are some of our favorite things to make!
Let us help you make that special gift or event awesome with totally custom products. If we make it, we can make it the way YOU want.
We also do bulk, white label, wholesale, party favors, welcome gifts, etc.
Orders & Payments
We accept all major forms of payment.
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
We know you’re excited to receive your order! Total delivery time depends on the shipping service you choose and any upcoming holidays that might pause mail service.
While we work hard to get your order out the door quickly, please keep in mind that once a package is dropped off at the shipping facility, it is officially in the hands of the carrier. We recommend keeping an eye on your tracking link for the most up-to-date delivery estimates.
We ask for 2-3 business days to process, pack and ship your order. On a rare occasion, we sell out before we can pull your order. If that happens, we will reach out to you to substitute that product. Or we will ask for additional time to make your missing item fresh from scratch.
Returns & refunds
Refunds are given within 7 days. If you are outside of that period, we will no longer accept your return and a refund will not be given.